All participants within the Certified Open Programme agree to abide by the Code of Conduct that defines the way in which member companies and individuals will relate to both their employers and their clients.

With respect to clients and other organisations – members shall, in respect of any claims they make in relation to openness:-

• Act with integrity, honesty and professionalism;

• Be proactive and supportive in relations with others;

• Demonstrate fairness, sympathy and integrity with others;

• Take all appropriate actions in relation to timeliness, correctness, and quality of service;

• Take all appropriate actions to accommodate and adhere to budgetary requirements.

• Not make any public statements, in a professional capacity, unless appropriately qualified and suitably authorised.

• Seek to adopt the most relevant methods and provide the best advice regardless of commercial benefit to themselves or any other party/organisation which may assume a vested interest.

• At all times declare any interest in any commercial or professional situation where this interest may have a bearing on any outcome and be detrimental to the business of their employer or client.

With respect to legal and legislative constraints – members shall, in respect of any claims they make in relation to openness:-

• At all times act within the law and not knowingly support, encourage or collude with any other party (person, persons or organisation) which may be acting unlawfully, unprofessionally or unethically.

• Have knowledge of, and adhere to any legislation, standards or regulations which may be pertinent at any time.

With respect to an individual’s professional status – members shall, in respect of any claims they make in relation to openness:-

• Avoid any activity or conduct which may jeopardise the good reputation of their profession.

• Demonstrate honesty, diligence and appropriate behaviours in the context of their professional situation.

• Seek continual improvements in their professional performance through the updating and refreshing of skills and knowledge to reflect changes in the technology and the services they offer.

• Not provide false or exaggerated representation of their abilities, status, qualification or any other attribute which could have relevance in a professional context.

With respect to co-operation with Certified Open Ltd – members shall agree to abide by the Appeals process, to co-operate with it in any investigation, and to abide by its decisions. In addition, members will be expected to abide by the Operating Principles contained within this document.

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